Four Practical Things Aged Care Providers Can Do Right Now in Response to the Royal Commission’s Interim Report

Unless you’ve been living under a rock for the past few weeks, you would have heard something about the Interim Report of the Royal Commission into Aged Care Quality and Safety. And it probably wasn’t good news.

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Standard 6: Feedback and Complaints

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Standard 6: Feedback and Complaints

The team behind Aged Care Essentials has developed a series of Mapping Matrix tools for each of the new Aged Care Quality Standards. The Mapping Matrix tool for Standard 6 is available for download in this article. 

Download Mapping Matrix tool for Standard 6

The first article in this series, Sleep Well at Night - Mapping the Old to the New - Standard 1, provided an overview of what needs to be completed against the new Aged Care Quality Standards by July 1.

That article also introduced a series of tools created by the Aged Care Essentials editorial team. These Mapping Matrix tools map the old Accreditation Standards to the new Aged Care Quality Standards, allowing you to evaluate your current systems and practices systematically.

If you missed the other in this series, click here to read the mapping matrix tools as they are published.

Click here to download the Mapping Matrix tool for Standard 6: Feedback and Complaints

Ruth Greene
As a Registered Nurse with over 30 years’ experience across the healthcare industry, Ruth has been employed in a range of management and clinical positions, and for several years worked as a consultant in residential aged care. Understanding organisational governance, risk and related quality standards has been a pivotal part of her work practices and has included maintaining and monitoring of legislative and regulatory requirements, as well as developing linked policy documents. Ruth is Principal Consultant – Aged Care, at CompliSpace.

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