Top Tips for Staff and Contractors Operating under the New Standards

The new single set of Quality Aged Care Standards' (Standards) commenced on 1 July 2019 where aged care providers adopted the eight new standards. Organisations are assessed by the Quality and Safety Commission and must be able to provide evidence of compliance with and performance against the Standards.

The Standards focus on outcomes for consumers and reflect the level of care and services the community can expect from organisations that provide Commonwealth subsidised aged care services. The following are a list of top tips that staff/contractors can be doing on a daily basis that show this focus on outcomes for consumers:

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Standard 1: Consumer Dignity and Choice - Mapping Matrix Tool

The team behind Aged Care Essentials has developed a series of Mapping Matrix tools for each of the new Aged Care Quality Standards. In Part 1 of this article series, learn more about what needs to be done prior to July 1 and download the Mapping Matrix tool for Standard 1. 

Mapping the old Accreditation standards to the new Aged Care Quality Standards

As July 1 draws closer, an ever-increasing priority for each Aged Care Provider and Manager is ensuring compliance with the new Aged Care Quality Standards. In the lead up to this transition, several key actions are recommended to ensure that each Home is prepared for the changes ahead and to make certain that the organisation’s systems, policies and practices are aligned with the new Aged Care Quality Standards.

What needs to be done?

1. Evaluate your current systems and practices.

This needs to be completed against the new Aged Care Quality Standards and can be achieved by considering the current accreditation standards and outcomes and comparing these with the requirements and outcomes that must be evidenced to the new Standards.

To assist with this process, undertake a self-assessment to complete the evaluation and identify any areas for improvement. This process will also inform you what is working and will support the requirements of the new Standards.

A self-assessment tool is available at:

2. Identify and address areas for improvement.

After completing the self-assessment, the areas for improvement that need to be implemented will be evident to ensure that the new Aged Care Quality Standards are met by your organisation. To assist you with planning and implementing the required improvements, as well as to prioritise this work, the continuous improvement (CI) plan should be used.

This is available at:

3. Involve staff

The workforce, together with their knowledge and skills, are your most valuable asset throughout this process. Through supporting staff to understand the new Aged Care Quality Standards and the requirements that need to be met, the changes that need to be made to support safe and quality care for residents can be achieved together.

4. Provide information to support the understanding of residents

This is essential not only for residents but also their families, carers and representatives. Information should include explaining the new Aged Care Quality Standards and what the changes mean for them. The resident is the centre of this change process and it is essential that they are informed, and their participation supported to ensure quality of care and services are achieved.

NEW RESOURCES - Mapping Matrix tools to support meeting the new Quality Standards.

Standard 1 Aged Care Quality Standards Mapping Matrix Aged Care Essentials

The team behind Aged Care Essentials have developed a series of Mapping Matrix tools for each of the new Aged Care Quality Standards.

These tools map the old Accreditation Standards to the new Aged Care Quality Standards, allowing you to evaluate your current systems and practices systematically.

The developed Mapping Matrix tools highlight the new requirements, and these can be used to plan the required continuous improvement for your Aged Care Home. These resources will support you in meeting both consumer and organisation outcomes for each of the Standards. Areas requiring continuous improvement may include new policies, changed staff practices, identified training needs and quality assurance initiatives.

A Mapping Matrix tool has been developed for each of the eight standards of the new Aged Care Quality Standards and will be published on Aged Care Essentials over the next two weeks. 

Be sure to subscribe to Aged Care Essentials to receive subsequent Mapping Matrix tools for the other Standards, as soon as they are published.

Click here to download the Mapping Matrix tool for Standard 1.

Ruth Greene
As a Registered Nurse with over 30 years’ experience across the healthcare industry, Ruth has been employed in a range of management and clinical positions, and for several years worked as a consultant in residential aged care. Understanding organisational governance, risk and related quality standards has been a pivotal part of her work practices and has included maintaining and monitoring of legislative and regulatory requirements, as well as developing linked policy documents. Ruth is Principal Consultant – Aged Care, at CompliSpace.

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