The Aged Care Quality Standards require aged care providers to have systems in place that support an ‘Open Disclosure’ process when something has gone wrong that has caused harm, or potential harm, to a consumer. The Aged Care Quality and Safety Commission (the Commission) explains what Open Disclosure means in its 44-page Open Disclosure: Framework and Guidance (the Guidance). But if you don’t have time to read the whole guide, or need a quick overview before diving in, here is Open Disclosure Explained in Five Points.
The new single set of Quality Aged Care Standards' (Standards) commenced on 1 July 2019 where aged care providers adopted the eight new standards. Organisations are assessed by the Quality and Safety Commission and must be able to provide evidence of compliance with and performance against the Standards. The Standards focus on outcomes for consumers and reflect the level of care and services the community can expect from organisations that provide Commonwealth subsidised aged care services. The following are a list of top tips that staff/contractors can be doing on a daily basis that show this focus on outcomes for consumers:
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